Shipping & Returns Policy

Shipping Policy

Freight & Delivery

In most cases Daytona Automotive Equipment will deliver the equipment and assist with unloading. If outside freight companies are required for shipping, common courier companies such as Day and Ross, R+L Carriers, Manitoulin Transport, etc, are used. We negotiate the most competitive freight rates possible and pass these savings to our customers. We make every effort to minimize freight charges and provide timely delivery.

Most items in stock can ship within 72 hours.

Delivery and Unloading

• Customer Responsibility: If outside freight companies are used, the customer is responsible for unloading the shipment from the truck. Daytona Automotive Equipment will assume no responsibility for any additional charges due to time or scheduling, or damages that may be incurred because of unloading from the delivering carrier’s truck.
• Restrictions: Some freight carriers have restrictions on delivering to residential addresses and may require pick up at the freight terminal.
• Heavy Equipment: Lifts and other heavy equipment will require a fork lift to unload. It is advantageous in those cases to ship to a freight terminal where the terminal personnel will unload the product and load it onto the customer’s trailer or truck. Lifts cannot be unloaded using a lift gate vehicle.
• Tracking: We cannot advise customers of exact time of delivery, however, will provide our customers an estimated date of delivery and provide them with tracking information.
• Inspection: All shipments must be inspected immediately upon receipt. For your protection, any external damage must be noted on the Bill of Lading at the time of delivery to qualify for a claim against the freight carrier. The customer is encouraged take images of said damage.
• Reporting Damages: Concealed damages must be reported to the freight company within three days of delivery. It is the customer’s responsibility to file for damage claims against the freight company. Shortages/missing parts must be reported to Daytona Automotive Equipment within three days of delivery.

Installation

In most cases Daytona Automotive Equipment can install the equipment unless otherwise specified by our customer, or if the installation location is outside of our Service Zone (2-hour radius of Brighton Ontario).

Return Policy

New Returns

• All returns must be authorized prior to shipping. Contact Daytona Automotive Equipment for instructions.
• Customer is responsible for returning the defective product in sufficient packaging to prevent damage during return. No credit will be given on unauthorized or damaged returns unrelated to warranty claims.
• Customers may return any unused, unmodified, uninstalled, regularly stocked equipment in the original packaging within 10 days of purchase subject to a 30% restocking fee**, and 30 days for any unused, unmodified, uninstalled, regularly stocked parts in the original packaging.
• All Special Order items are final sale. A Special Order item is defined as any item that is not part of Daytona's regular stock or equipment line.
• All freight and freight related charges related to the original shipment, unrelated to warranty claims, will be the responsibility of the customer, and will not be refunded.

Warranty Returns

• Daytona Automotive shall replace parts that upon inspection prove to be defective. Daytona will pay for all freight and freight related charges for shipping replacement warranty parts to the customer within Canada and the Continental US for as long as the part is covered under the 5 2 1 Limited Warranty.
• Alternatively, if the customer wishes to have the replacement warranty product shipped prior to the warranty department completing their investigation, the customer must pay for the replacement product and shipping in full prior to it leaving the warehouse. A credit or refund will be issued to customer upon warranty department completing their investigation, and the product is deemed defective.
• The customer is responsible for loading and unloading warranty replacements.
• Where there is no resolution that can be reached with defective equipment as all options for repair have been exhausted, Daytona Automotive Equipment will exchange the equipment for new equipment of equal value at no additional charge to the customer, or to an upgraded model where the customer is responsible for paying the difference in retail price.